We believe that great partnerships don’t end at delivery — they continue with reliable, responsive after-sales support. At Lucky Jewelry, we’ve built a service system that gives you peace of mind, order after order.
Every bulk order is manufactured precisely according to your confirmed samples and specifications. Before shipment, we provide QC photos and videos for your review, ensuring full transparency and eliminating surprises.
If any quality issue is reported within 30 days of receipt, we respond within 48 hours with a practical solution — whether it’s a replacement, rework, or a discount on your next order. Your satisfaction is our priority.
All our products undergo Salt Spray testing to verify corrosion resistance and color retention. We also hold CE, CPC, and GPSR certifications, ensuring compliance with international safety standards. Combined with our eco-friendly, durable PVD plating, these measures significantly reduce customer complaints and product returns — saving you time and cost.
For larger orders, we include 2% spare products at no additional cost. These spares support your own after-sales needs — whether for customer returns, exchanges, or unexpected replacements — helping you maintain your brand reputation with less stress.
Lucky Jewelry factory ensures jewelry quality through 8 steps:
Confirm design drawings and mother molds are precise as the approved design.
Making pre-production samples to evaluate design and craftsmanship.
Compare the size with the actual product to ensure consistency in size and shape.
Meticulously examine the surface of each piece if having scratches, dents, or sharp edges etc.
Assess the plating color and thickness, And do the anti-fading test.
Examine stones for correct color and proper setting.
Examine stones for correct color and proper setting.
Try wearing the jewelry to identify any potential comfort, fit, or aesthetic issues from the customer's perspective.
While Lucky jewelry is created with the utmost care and craftsmanship, here are a few tips on some of the things you can do to keep it looking its best:
Please care for Lucky jewelry according to the prompts above, we can guarantee a 2-year warranty. For any requests or questions, please contact us. We will do whatever it takes to resolve the issue and get you smiling.
